customer service NVQ
Customer Service demands have increased dramatically over the past several years and this trend is set to continue. The demand for excellent Customer Service exists in all sectors of commerce and industry in the UK.
The diversity of Customer Service roles within organisations span a wide range of occupations and functions, and this is reflected in the many optional units within Customer Service.
The Customer Service NVQ is appropriate for people who have day-to-day dealings with customers and are responsible for giving a positive, professional impression of their organisation while providing the customer with the service expected.